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TERMS & CONDITIONS

 

How to order

 

Add items to your shopping cart

While you browse our selection of product on our website, click on a product image for more detailed information. Most items will have size and colour options for you to choose from. Select the colour and size you would like to order and click on the "Add to cart" button.

Once you have added the item, this item will now appear in your shopping cart which you can view at any time by clicking on the top right hand side of your screen.

 

Your shopping cart

You can review the items in your shopping bag at any time by clicking the shopping cart icon button at the top of the page.

 

To delete an item from your cart

  • Click the trash can icon next to the item you wish to remove
  • Your order total will be automatically updated

When you are happy with your selections, go to your shopping cart & click the "Checkout" button and complete your contact, delivery and payment details.

 

Checkout

At the checkout, you will be prompted to enter your contact and delivery details. Once you have completed all the fields marked with an asterisk(*), please select the "Next" button. Please make sure your email address and phone number are correct.


Order confirmation & payment

 

Payment Methods

icedesign.com.au accepts:
 

  • Chque
  • MasterCard / Visa (offline transaction)
  • Direct bank Deposit


It is important that you confirm your order, and then complete the payment details. Please check your order and payment details carefully. When you are satisfied with the information, please select the "Submit order" button.

When we receive your order, we will send you an email with your order details. An invoice will be issued upon payment clearance.

 

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then we will notify of this immediately

 

GST/ taxes

All goods are shown with 10% GST already included.

 

GST on international orders

Orders at checkout will automatically include 10% GST, however this will be deducted when your international order is processed and your payment method has been charged.

 

Sold out items

If an item you have ordered is sold out online, we will notify you immediately.  

 

Delivery info

 

Standard delivery within Australia

You should receive your order in approximately 5-15 business days, unless being sent to a remote island, or remote parts of Australia.


  • $10 for shipping and handling within Australia for all orders $120 and under
  • $20 for shipping and handling within Australia for all orders between $120 and $200
  • $30 for shipping and handling within Australia for all orders between $200 and $250

Free standard shipping for all orders over $250 Australia-wide!

Australian customers have their parcels sent via Australia Post.

 

Returns & Exchanges

Please choose carefully when purchasing the merchandise as refunds and exchanges will not be provided unless the product is faulty, not doing what they’re supposed to do, significantly different to those displayed or described to you.

 

For all returns enquiry please go to,  rambowool.com.aul  “Contact Us” page and fill in your details or call us on  0418528417

 

We endeavour to please our customer and will provide you with amiable service

 

Colours

Please note that colours may vary slightly from those displayed on your monitor.

 

Privacy policy

 

Privacy commitment

We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

 

What information we collect?

We may collect the following information from you:
 

  • your name and contact details;
  • age
  • mobile number
  • some personal details;
  • other information that you will supply to us.

 

Where we collect the information from?

We collect the following information that you may be unaware of:

  • the name of the domain from which you access the internet;
  • the date and time you access our site;
  • the internet address of the website from which you linked directly to our site.

 

Disclosures

 

Sharing information with third parties

www.rambowool.com.au does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. Personal information collected online will only be disclosed within our corporate group for marketing purposes.

Promotional communications

At Rambowool, we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want to use your information to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

Information deletion

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

Personal information access

You may review, change or delete personal information related your use of our online site. To access your information, simply click “Login to my account” at the top of our website.

If you discover that there is an error or information is missing, update your details online under the change your user details section.

We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.

 

Security

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, rambowool.com.au will not sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from www.rambowool.com.au or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

Online ordering security

Protecting your personal and order information is a priority at Rambowool. We want you to be able to order from rambowool.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to rambowool.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

 

What else should you know?

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information. You are responsible for access to and security of your own computer.
Whenever you voluntarily disclose information over the internet (for example, in a chat site) this information might be collected and used by others. This policy does not protect any information you post to any public forum within our site.
You are ultimately responsible for maintaining the secrecy of your username , password and other account information. Please be careful and responsible when you are using the internet and this site.

By using the rambowool.com.au site, you are consenting to the collection of information by www.rambowool.com.au

If any changes to these policies occur, we will notify our customers by updating this section of our website.

 

Copyright

Unless otherwise indicated, copyright in the information on this web site is owned by Westline Legends Pty Ltd. All rights reserved. The design and content featured on www.rambowool.com.au, including navigational buttons and images, artwork, graphics, photography, text and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Westline Legends Pty Ltd.

This site in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titled, and interests are reserved. This site and its contents may only be used for personal non-commercial use.

Any use of our Web site and its content for purposes other than personal and non commercial is prohibited without the prior written permission of www.rambowool.com.au. Any reproduction, publication, display, modification, sale or distribution of any of the materials from www.rambowool.com.au without the written authorization of Westline Legends Pty Ltd is expressly prohibited.

 

Disclaimer

The Rambowool Privacy Policy may change from time to time. The Rambowool Privacy Policy will be made available to anyone who requests it, through our website.

While we have made every attempt to ensure that the information contained on this site has been obtained from reliable sources, Rambowool is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information on this site is provided "as is", with no guarantee of completeness, typographical errors, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Once an email containing errors is sent to you we cannot correct it. In the case of the discovery of an error in a sent email we may or may not notify you of the error.

Labels may vary in some garments. If, for example, a Rambowool labelled garment becomes sold out, the same garment, labelled differently, may be sent out.

In no event will Rambowool, its related corporations, or directors, freelancers, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information on this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of the Web Site or a linked web site. You must take your own precautions to ensure that whatever you select for your use from the Web Site is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.
Certain links on this site may connect to other web sites maintained by third parties over which Rambowool has no control. Rambowool makes no representations as to the accuracy or any other aspect of information contained on related web sites.

Rambowool will not be held liable for any parcels/goods which have been lost in transit.

 

ABN 66 080 950 652


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